Professional Services

Singularity's professional services are packaged to deliver consulting value in a "productized services" model and designed with results and customer service as twin priorities. Whether your need is for ROI definition, process modeling, process analysis, process design, or process implementation, we package our services to include:

• Predictable Outcomes: you know before you start what to expect along the way, in terms of price, business results, project ROI, implementation schedule.
• Early Visualization of Result: you see early how the end result will operate in your business.
• Best Practice: you benefit from the experience we have accumulated in implementing the high-performing business processes in world-class enterprises.
• Risk Management: we minimize project risk by delivering our services in bite-size pieces to achieve tangible progress in short intervals.
• Knowledge Transfer: through a variety of customizable and off-the-shelf, formal and informal, education programmes we help you become self-sufficient in process excellence.

90 Day Agile Delivery

• ROI Discovery: helps you discover the points of pain that are constraining your business performance today and prioritizes issues and paybacks so that you choose the best candidate processes for improvement. Quickly executed, ROI Discovery kick-starts a well-scoped project with clearly forecast outcomes.
• HotHouse: a 3 day event in which 2 or more multi-skilled teams compete to generate the best prototype of a new or revised business process. A HotHouse is a catalyst for innovative thinking and pragmatic development. As a first step in a 90-day development cycle, the HotHouse helps ensure successful process implementation in acceptable timeframes.
• Proof of Concept: delivers a quick success, proves the business case for using business process management in your organization, teaches best practice in business process implementation to your staff, and offers a real example within your organization of good business process management at work.
• Knowledge Transfer Programme: a set of measures that helps your organization learn the concepts and the practicalities of good business process management.